Digital Learning & Accessibility Consultancy
We design high-impact digital learning experiences and accessible digital products — for healthcare, higher education, and international organisations that want to reach every learner.
What we do
Whether you need inclusive learning design, accessible digital products, or both — we bring complementary expertise that few consultancies can offer under one roof.
End-to-end eLearning development using ADDIE, UDL, and Bloom's Taxonomy. Rapid course production, MOOC development, and large-scale module conversion — built for measurable outcomes.
Tracey Flax, EdD
Clinical-grade QA governance frameworks, SME review cycles, regulatory compliance sign-offs, and multilingual delivery for NHS and international health organisations.
Tracey Flax, EdD
Translation governance, culturalisation workflows, and scalable global course production across Arabic, Malaysian, Singaporean, and other international markets.
Tracey Flax, EdD
WCAG 2.1 audits, accessible front-end development, and inclusive UX design. We turn accessibility standards into real, usable digital products — not tick-box compliance.
Etzali Hernández
LMS (Moodle, LearnDash, Aula), CMS (Umbraco), and CRM integration. Platform architecture and governance for organisations scaling their digital learning infrastructure.
Tracey Flax, EdD
User-centred design, usability testing, and accessible design systems built with Vue.js. Bridging technical and design perspectives to create products that work for everyone.
Etzali Hernández
Our impact
Course completion rate — above the ~60% industry benchmark
Global learners reached through 5 redesigned MOOCs
Users on NHS-integrated digital health learning platform
University modules converted to online delivery in 3 months
The team
Learning Latte was built on the belief that inclusive learning and accessible technology are two sides of the same coin — and that the best digital experiences deliver both.
Digital Learning & Multilingual Governance
With 20+ years' experience across healthcare, higher education, and international organisations, Tracey specialises in building scalable, culturally responsive digital learning ecosystems. Most recently, she designed the first inclusive multilingual online diabetes management course for MyWay Digital Health — reaching 5,000 Muslim patients globally during Ramadan — and built the QA governance infrastructure that underpins a 26,000-user NHS-integrated platform.
Front-End Accessibility & Inclusive UX
A specialist in front-end accessibility and user-centred design, bridging the technical and design perspectives to help products meet WCAG standards while delivering genuinely meaningful experiences. With a broader interest in how accessibility can shape digital infrastructure, smart cities, and climate-resilient communities — particularly for marginalised groups — the work here goes beyond compliance into systemic, equitable design.
Rescue & Recovery
When deadlines are looming, teams are stretched, and a project is at risk — we specialise in stepping in fast, getting up to speed immediately, and delivering.
A real example
A company was four weeks from a major client deadline with hundreds of learning modules unfinished and no clear path to delivery. We were brought in with no lengthy onboarding, no discovery workshops — just a brief, a deadline, and the expectation that we'd deliver. We did.
We don't need six weeks of discovery. We ask the right questions, review what exists, and are producing work within days. Our experience across healthcare, higher education, and international organisations means we've seen most project setups before.
No lengthy strategy decks. No process for process's sake. We identify what needs to be done, prioritise ruthlessly, and focus entirely on getting your project over the line — on time and to standard.
Many projects stall because accessibility compliance was not built in from the start. Etzali can audit and remediate WCAG issues in parallel — so you do not just hit your deadline, you hit it with a product that is actually compliant.
If your project involves localisation and that is part of the backlog, Tracey's multilingual governance experience means translation and culturalisation can run alongside delivery — not after it.
Selected work
A selection of recent engagements across healthcare, higher education, and international organisations.
Healthcare · Multilingual
Designed the first inclusive multilingual online diabetes management course for Muslim patients globally — collaborating with 20 healthcare professionals to support safe self-management during Ramadan.
✓ Reached 5,000 patients across multiple countries
Higher Education · MOOCs
Redesigned 5 MOOCs for a global audience, prioritising multi-modal, accessible learning experiences and robust QA governance throughout the production process.
✓ 15,000 learners · 76% completion rate
Accessibility · Front-End
Comprehensive WCAG 2.1 audit and front-end remediation for a digital health platform — turning compliance gaps into genuinely improved user experiences for all users.
✓ Full WCAG 2.1 AA compliance achieved
Platform · Integration
Led a team of 15 designers to convert 1,500 university modules to online delivery across 4 UK universities within 3 months, achieving a 20% increase in completion rates.
✓ 1,500 modules · 3 months · 4 universities
Insights
Perspectives on digital learning, accessibility, and inclusive design from the Learning Latte team.
Most course dropout isn't about learner motivation — it's about design failure. Here's how a user-centred, iterative approach transformed completion rates across 30+ courses.
Read more →Meeting WCAG standards is the floor, not the ceiling. How genuine inclusive design goes beyond compliance to create experiences that work meaningfully for everyone.
Read more →The lessons learned from creating the first multilingual diabetes management course for Muslim patients — and why culturalisation is not the same as translation.
Read more →What clients say
"The QA governance framework Tracey designed has become the gold standard for how we develop all medical content. It's rigorous, practical, and has made our audit process genuinely stress-free."
NHS-integrated digital health platform
"What impressed us most was the combination of deep learning design expertise and genuine cultural sensitivity. The Ramadan course wasn't just technically excellent — it was meaningful to our patients."
International healthcare organisation
"We needed 1,500 modules converted in three months. Most people would have told us that was impossible. The Learning Latte team delivered — and the completion rates actually improved."
UK University
Get in touch
Whether you need a learning designer, an accessibility engineer, or both — we'd love to hear about your project. We work with healthcare organisations, universities, NGOs, and international bodies.